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Consequently, the complaint państwa rejected due to lack of information. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her jest to wait for the processing period, which could take up to 14 days. After this period, due jest to a lack of response from her, the complaint państwa closed.
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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according owo the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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- As a result, the complaint państwa rejected, and the player was advised jest to avoid multiple registrations in the future.
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However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due owo a lack of necessary information. As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. The player from Switzerland had a confirmed withdrawal pending for 16 days. The player państwa eventually asked owo provide a new IBAN and resubmit documents, leading to further delays.
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